Lediga jobb Braha IT AB i Göteborg

In this role, you will first and foremost provide exceptional service through remote and desk-side support to the global user base in a demanding, fast-paced environment. You will demonstrate exceptional technical expertise and individual initiative while maintaining a friendly, customer-focused attitude.
If you adhere to Braha IT´s founding values of innovation, service, quality and thought, you will be excited about being part of our success. You will thrive when faced with new challenges, and you will constantly strive to improve our service.
Located in Gothenburg, Sweden, you will work in an environment that fosters a meritocratic culture, surrounded by some of the brightest minds in their fields.
ROLE REQUIREMENTS
Provide on-site/remote support to the Gothenburg studio and remote support to the other Braha IT offices in the EMEA region
Onboarding and offboarding of new and departing employees, including user account administration
Imaging and deployment of Mac and PC hardware as well as tracking of assets from onboarding to deprovisioning—lifecycle management
Troubleshooting of hardware, software and networking issues on Mac and PC
Responding to IT calls and problem tickets in a multi-office, multi-regional environment; following in-house procedures and escalation processes utilising our ticketing system
Producing clear and concise documentation and procedures for administrative tasks
Providing weekly IT Inductions to new staff in our EMEA region
Maintaining password security, data integrity, and file system security for the desktop environment
Support and troubleshooting of printers and copiers
Maintaining effective relationships with Braha IT leadership and staff
macOS and Windows proficiency essential
Experience with JAMF, Active Directory, Microsoft 365 and Google Workspace a plus
Experience with Okta or other SSO providers a plus



QUALITIES AND CHARACTERISTICS
Self-motivated and proactive spirit, with a desire to learn and grow as part of a team
Ability to uphold a positive attitude at all times, even under stressful conditions
Experience supporting users in a multi-regional environment
Proven ability to handle challenging, rapid-response user support
Proven ability to resolve problems efficiently and effectively, recognising customers' competence levels and approaching each level appropriately
Excellent communication skills in English (written and spoken)
Proven ability to balance, prioritise and organise multiple tasks
Have a strong customer service ethos, a commitment to quality, and the will to drive improvements constantly. Visa mindre

We’re currently hiring for a UX designer to join our growing product team in Gothenburg.
About Braha IT
We help campaign planners at bricks-and-mortar retailers (like Coop and 7-ELEVEN) and online retailers (like Mathem), to optimise their promotions. To do this most effectively, we’ve developed a solution that’s part analytics suite, part planning tool. We provide insights; we also make sure they’re actionable.
We need someone who thrives on this complexity; who relishes large, complex challenges, and is ready to tackle them as part of a great, supportive team.
Work with us, and you’ll learn a lot, quickly, in an environment where everyone is rooting for you to succeed.
This position involves:
Lots of:
Creating and maintaining a design system in Figma
Ideating quick solutions to varying user problems
Setting finishing touches and creating beautiful designs
Working with the entire team, both on the product and the commercial side.

Some of:
Prototyping and testing different ideas
Mapping user journeys and solving pain points



Who we're looking for:
You’ve a natural eye for design and for structure. You’re detail-oriented and enjoy the nitty-gritty aspects of UI design. Your UI skills are particularly strong; you give UI that extra shine. You also recognise that ease of use is ultimately the most important thing.
You’re ready to join a fast growing scaleup, where features get added to the app daily. You communicate well. You listen well. You’re willing to put your hand up. You’re willing to risk making mistakes. You’re ready to move on after you do.



It’s likely you have a BSc in Interaction design or some other relevant education. Passion and attitude is more important than experience in this role.





Questions? Contact [email protected] for answers.
We look forward to reading your application! Visa mindre