Lediga jobb Biomérieux Sweden AB i Göteborg

The main objective of this position is to support the Industry business and through market knowledge and insights to achieve a high customer-experience and customer satisfaction in the Nordics.
This position can either be based at our office in Gothenburg, Sweden, or handled remotely.
Main Accountabilities:
Create and maintain phone relations to optimize customers relationship, satisfaction and retention
Answer to the Web queries, prospects requests, with discovery phase and customer opportunity template creation and liaise with account manager for field follow-up (lead)
Contribute to the customers database update with Sales Force (CRM software) and active installed base (data cleansing)
Manage promotion actions, recalls and sales, by outgoing calls to customers and prospects in full autonomy and provide price offers
Propose how to improve marketing campaigns in your region and increase efficiency
Responsibility for social media execution linked to business activity (LinkedIn, Twitter)
Promote professional exhibitions, Workshops, Web conferences, seminars and boost customers participation rate
Conduct phone and online surveys for market feedback, customer satisfaction surveys (corporate initiatives or linked to local equipment installation) or survey after bioMérieux specific training
Act as an ambassador for bioMerieux towards the clients

Who are you?
Higher scientific education, good knowledge and understanding of Microbiology techniques.
Marketing or Sales background is preferred but not mandatory.
Proficiency in English, and Swedish. Its strongly meritorious with other Nordic language skills.
Autonomous
Strong communicator, enthusiast & highly committed to succeed
Proficiency in MS Office

To be suitable, but also to feel comfortable in this position you need to be able to understand Microbiology Workflows. This is important to be able to help and identify the customers needs.
It is preferred if you have a sales background, but even more important is your personality, communication skills, and your ability to adapt and use your knowledge to gain trust.
If you feel challenged, excited and comfortable using the phone and media platforms to approach and connect with customers, you might be the one we are looking for. Visa mindre

Are you a creative, customer supply and patient focused person?
At bioMérieux®, you will be a member of a group of highly engaged colleagues providing new and exciting cutting edge technology, the company is a Global Market Leader in Clinical and Industrial Microbiology.
The role
As a member of Nordic Supply team, you will be responsible for the order management you are involved in. This demands a customer oriented personality, self-driven and at the same time an engaged team member.
You will report to the Nordic Supply Chain Manager. For this position you can be based in Gothenburg, Helsinki or Copenhagen.
It is essential to have good knowledge from similar position within Nordic countries.
Your main Accountabilities
- Be the communicative link between customer and our shared service center in Europe
- Manage customer master data with prices in our SAP system.
- Manage and process non- technical complaints and credit/debit notes.
- Manage allocation of products.
- Manage Key account customers as well as our distributor.
Your skills and qualifications
- Thorough experience in order and logistic processes.
- Good understanding of end processes in a sales organization.
- Ability to multitask, handling various customer requests.
- Customer oriented with a strong service mind and the ability to take own initiatives, always having the wellbeing of the patient in mind.
- Solid skills in Microsoft applications and SAP.
- Fluent in Finnish as well as a second Nordic languish and English is mandatory.
About bioMérieux®
The bioMérieux® group is a world leader in the field of in vitro diagnostics for clinical and industrial applications. Present in more than 150 countries through 44 subsidiaries and a large network of distributors we provide diagnostic solutions that improve patient health and ensure consumer safety. bioMérieux® is determined to continue to play a pioneering role by innovating and designing the diagnostics of the future to address the major challenges for public health worldwide. The corporate headquarters is located in Marcy l´Étoile, Lyon in France.
bioMérieux® is determined to continue to play a pioneering role by innovating and designing the diagnostics of the future to address the major challenges for public health worldwide.
You will be an important part of the Nordic organization and we will offer you an open, and warm working atmosphere giving you opportunities to develop yourself in your position. We offer a competitive package, including salary, bonus and pension. Visa mindre