Marketing & Communications Manager
About us:
Foundever™ is a global leader in the industry for customer experience (CX). With more than 170 000 associates around the world, we’re the team behind the best experiences for +750 of the world’s leading and digital brands. Our innovative CX-solutions, technology and expertise, is designed to support operative needs for our clients and deliver a seamless experience for the customers in the moments that matter.
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Marketing & Communications Manager
About us:
Foundever™ is a global leader in the industry for customer experience (CX). With more than 170 000 associates around the world, we’re the team behind the best experiences for +750 of the world’s leading and digital brands. Our innovative CX-solutions, technology and expertise, is designed to support operative needs for our clients and deliver a seamless experience for the customers in the moments that matter.
About the role:
We are looking for a Marketing & Communications Manager to join our Nordic team at Foundever™. You will be reporting directly to the Nordics Market Vice President, and your role is to participate in the strategic definition of the marketing and communications plan as well as in its implementation in the Nordics region. This is a hybrid position, with the option to be based either in Gothenburg or Stockholm, Sweden.
About you:
We would like to see you have documented experience working in a marketing and communications role, with extensive knowledge in digital creation and a flair for writing promotional texts and campaigns, both on- and offline. If you have experience in employer branding, marketing and communications in the call center industry, or within a process-controlled company, then it’s a merit.
We believe that you are a driven and innovative person with a creative approach and mindset. You enjoy working towards high set goals, at a fast pace. In order to thrive in the role with us, you should be social, outgoing and have the ability to easily cultivate long-lasting connections while promoting our company brand. You should also enjoy juggling many tasks at the same time. To succeed in this role we believe that you are a structured, initiative-taking, communicative and committed person who believes in making a difference in the moments that matter.
At Foundever™, the company language is English, and you therefore need to have excellent communications skills in both Swedish and English, spoken as well as written. If you speak an additional Nordic language, that would be meritorious.
Your main responsibilities:
Creating marketing strategies and designing campaigns and communication plans;
Managing internal and external communication channels of the company (intranet, internal chatbot personas, eReputation, LinkedIn, etc);
Developing, writing, editing, and publishing company communication materials for internal and external media;
Proposing innovative formats adapted to the company’s internal and external communications;
Assisting in promoting the EVP (Employee Value Proposition) and the brand, internally;
Working with key internal stakeholders (employee experience, recruitment, business growth, etc) to brainstorm content ideas, in line with the company’s strategy and in support of various brand initiatives;
Collaborating in the definition of a clear and engaging content strategy aligned with the global communication strategy goals and the specifics of the regional audience;
Coordinating digital content creation with SoMe Hub, including creating, adjusting, and managing the editorial calendars to improve engagement;
Supporting in the organization and/or participation of internal/ external events (ex: hub/site visits, speaking opportunities at events, sponsorships, etc).
Defining the B2B marketing strategy for the region, as well as the actions to develop it. This includes on/offline advertising, content generation, event attendance, brand reputation management, etc.
Client events organization and sponsorships coordination
Building and presenting weekly/monthly reports that communicate results, insights, and overall performance – including marketing/communication recommendations;
What Foundever™ offer
An opportunity to be part of a unique growth journey, actively contributing to the success of one of the world’s leading CX-solution companies with a strong Nordic presence. We offer a collaborative and dynamic work environment, where we are committed to giving our employees opportunities for growth and success in a rapidly evolving company. With unique perspectives, fresh ideas and innovative technologies, we strive towards making the complex simple, all while creating new ways of working to lead the change in our industry. Consistently moving forward, we work each day to make a greater impact for the good of our customers, for our people and for the world in which we work. We share experiences to remain ever connected as a seamless extension of the brands we support and grow together.
Please note this is a hybrid position, with the option to be based either in Gothenburg or Stockholm, Sweden.
The recruitment is ongoing, and interviews will be conducted on a rolling basis. We look forward to your application!
Questions and queries can be directed towards
[email protected] - Vice President, Operations, Nordics Region
Please note that no applications will be accepted through email.
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