Lediga jobb Qualitative And Quantitative Fieldwork Service ( i Göteborg

Job Description
 

Project Recruitment

• Ensure that recruitment tasks assigned for projects in dedicated markets according to language skills and business needed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
• Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource and calling targets for allocated markets are achieved
• Work with the Project Management team to resolve project specific issues for members/respondents
 
Panel building and engagement

• Ensure that monthly registrations targets are met for in in Netherland, Belgium
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for in Netherland, Belgium
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for quantitative and qualitative Market Research projects
 
Qualifications
 

• Degree level or equivalent or equivalent experience
• Fluency in English and Dutch
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
Additional information
 
Benefits:   

• You will be eligible to participate in the quarterly bonus scheme upon completion of your probationary period. This will be paid quarterly once probation has been passed.
• You will be entitled to all statutory benefits as required by Swedish law, plus 25 days’ annual leave plus public holidays, Pension scheme (4,5% employer contribution) and Group Life insurance, covering payments for Life insurance, loss of income if you are not able to work due to sickness (sjukförsäkring) and injury when working (Olycksfallsförsäkring)
• Location Hybrib 




M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.


Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:
Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives
M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes. 

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland. Visa mindre

As a Translation Project Manager at QQFS you will coordinate the workflow of our translation services from request to delivery and assure the highest quality throughout the entire service chain. In addition to the management of translation projects, this role will include procurement, cost control, invoice validation, and direct communication with clients and internal stakeholders.
 
Your specific duties will include the following:
·       Responsibility for the management and control of the freelancers on all translation work allocated to you, ensuring that QQFS achieves and exceeds client expectations
·       Scheduling resources for translation and proofreading
·       File preparation for translation i.e. proofreading using a CAT-tool
·       Maintenance of translation memories
·       Building and developing a network of experienced and reliable freelance linguists
·       Vetting process and rates negotiations
·       Setting up and maintaining linguists’ accounts in our supplier system
·       Responsible for the quality control of translations
·       Making sure client standards are met and deadlines are respected
·       Delivery of excellent client services
 
Qualifications:
·       Higher education in translation, linguistics, or communication  
·       Project management skills
·       Good knowledge of a CAT-tool, preferably SDL Trados
·       Familiarity with the translation industry
·       Ability to work independently
·       Strong multitasking and networking skills
·       Proficiency in English, since this is the official company language and all communication with clients is in English.
·       Ideally Swedish native speaker.
 
Highly desirable:
·       Proficiency in 2 to 3 European languages including Swedish.
·       Experience with Trados Studio is a plus
·       Previous experience in a similar role within the Translations field or previous experience as a translator. 
·       We are specialized into medical MR so any experience within this field is very much appreciated.
 
Benefits
·       25 days Annual leave entitlement
·       You will be eligible to participate in the quarterly bonus scheme upon completion of your probationary period. This will be paid quarterly once probation has been passed.
·       You will be entitled to all statutory benefits as required by Swedish law, plus 25 days’ annual leave plus public holidays, Pension scheme (4,5% employer contribution) and Group Life insurance, covering payments for Life insurance, loss of income if you are not able to work due to sickness (sjukförsäkring) and injury when working (Olycksfallsförsäkring).




QQFS, a Gothenburg based fieldwork agency and now a wholly owned subsidiary of the M3 Group, is a leader in providing data-collection services for the pharmaceutical and healthcare industry. We are specialized in conducting both qualitative and quantitative market research in The Nordics, Benelux, Austria and Switzerland.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At QQFS we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

More information about us can be found on our website: www.qqfs.com Visa mindre

QQFS, a Gothenburg based fieldwork agency and now a wholly owned subsidiary of the M3 Group, is a leader in providing data-collection services for the pharmaceutical and healthcare industry. We are specialized in conducting both qualitative and quantitative market research in The Nordics, Benelux, Austria and Switzerland. Furthermore, we are also able to assist with fieldwork in the Eastern European markets and the Baltics.

More information about us can be found on our website: www.qqfs.com

German-speaking and looking for a new career with a global leading company?
 
We are looking for a German-speaking Project Assistant to recruit participants for various medical market research projects across European countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done on the phone and by email – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.
 
This role can be based from home in any EU country. Though remote working is currently allowed, you must work office hours for Central European Time.

Work description
Recruiting participants for medical market research projects 
Communication with project managers and fellow team members
Scheduling interviews
Customer support for the participants

Qualifications
Good communicational skills
Fluent in written and spoken German
Sufficient level English
Computer and social media knowledge (Office + Outlook 365)

We offer
A Project Assistant role in the German team working on the German-speaking markets 
An international work environment – colleagues from 15 different countries
Training will be provided when the employment starts
Office hours: 08:30-17:00
Newly refurbished office with good transport links to the city center
A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2017 - Most Innovative Growth Companies in the World list.
 
This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer  high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration, and trust serve as a foundation for everything we do and inspire us to achieve great things together.

We will place great importance to your personal suitability. Welcome with your application no later than June 30th, 2021. The employment will start with a 6 month probation period. 

Please submit your application on recruto by following the instructions on this page. Applications sent by email will not be considered. Visa mindre

QQFS, a Gothenburg based fieldwork agency and now a wholly owned subsidiary of the M3 Group, is a leader in providing data-collection services for the pharmaceutical and healthcare industry. We are specialized in conducting both qualitative and quantitative market research in The Nordics, Benelux, Austria and Switzerland. Furthermore, we are also able to assist with fieldwork in the Eastern European markets and the Baltics.

More information about us can be found on our website: www.qqfs.com

We are looking for a Project Assistant to recruit participants for various medical market research projects in the Nordic countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done by email and on the phone – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.
 
Work description
Project Recruitment
·         Ensure that recruitment tasks assigned for Nordics projects are fully executed
·         Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
·         Scheduling interviews
·         Proactively plan, organise and implement panel recruitment solutions on allocated projects, aiming to maximise internal resources, reduce outsource cost and ensure successful project delivery
·         Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
·         Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
·         Ensure that outsource targets for Nordics are achieved
Panel building and engagement
·         Ensure that monthly registrations targets are met for Nordics
·         Call new registrants to confirm and update email addresses
·         Call users to reactivate their accounts
·         Execute the allocated panel building initiatives for Nordics markets.
·         Support work
All of the above tasks and responsibilities are to be carried out during the working hours.
 
Qualifications
·         Fluent in written and spoken Swedish and/or Norwegian and/or Danish
·         Fluent in English 
·         Degree level or equivalent
·         Proficient at Excel and other Microsoft Office tools
·         Enjoy working with and comfortable with large amounts of data
·         Have a positive and proactive approach to work
·         Problems solving personality
·         Exhibit a high level of attention to detail and accuracy
·         Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
·         This can be a fast-paced role, but it's also challenging and rewarding
 
We offer
·         A Project Assistant role in the Nordic team. 
·         An international work environment – colleagues from 15 different countries
·         Training will be provided when the employment starts.
·         Office hours: 08:30-17:00
·         We offer 12 months contracts with possibility to move to permanent afterwards.
·         Quarterly performance bonus after successfully passes 6 month probation period.
·         Newly refurbished offices with good transport links to the city center.
·         A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2017 - Most Innovative Growth Companies in the World list.
 
This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.
 
·         We will place great importance to your personal suitability. Welcome with your application no later than September 30th, 2020. This position might be filled before the deadline, we therefore encourage you to apply already today.

Please submit your application on Recruto by following the instructions on this page. Applications sent by email will not be considered. Visa mindre

QQFS, a Gothenburg based fieldwork agency and now a wholly owned subsidiary of the M3 Group, is a leader in providing data-collection services for the pharmaceutical and healthcare industry. We are specialized in conducting both qualitative and quantitative market research in The Nordics, Benelux, Austria and Switzerland. Furthermore, we are also able to assist with fieldwork in the Eastern European markets and the Baltics.

More information about us can be found on our website: www.qqfs.com

We are looking for a Project Assistant to recruit participants for various medical market research projects in the Nordic countries. You will recruit health care professionals and patients for interviews or group discussions as well as provide support to our panel members. The work is done by email and on the phone – it is beneficial if you enjoy communicating with new people. Basic computer knowledge is also required.

Work description
Recruiting participants for medical market research projects 
Communication with project managers and fellow team members
Scheduling interviews
Customer support for the participants

Qualifications
Good communicational skills
Fluent in written and spoken Swedish, Danish or Norwegian
Comfortable working on the Swedish, Norwegian or Danish market
Sufficient level of English 
Computer and social media knowledge (Office + Outlook 365)

We offer
A Project Assistant role in the Nordic team 
An international work environment – colleagues from 15 different countries
Training will be provided when the employment starts
Office hours: 08:30-17:00
Newly refurbished offices locaated at Järntorget, central Gothenburg
A career at a global leader in healthcare market research, part of the M3 Group, named #5 in Forbes 2017 - Most Innovative Growth Companies in the World list.
 
This is a unique opportunity to help ensure the quality of our services in a friendly and supportive environment. Not only do we offer a high-quality services and superior customer service, we are also committed to going further, as individuals and as an organization. Our company values of independence, collaboration and trust serve as a foundation for everything we do and inspire us to achieve great things together.

We will place great importance to your personal suitability. Welcome with your application no later than 28 of August, 2020. This position might be filled before the deadline, we therefore encourage you to apply already today. 

Please submit your application on recruto by following the instructions on this page. Applications sent by email will not be considered. Visa mindre